Retail
Omnichannel retail on a secure, scalable cloud
Deliver seamless shopping across stores, web and mobile, and use your data and AI to understand every customer.
- Platforms that scale for peak trading
- One view of customers and stock
- PCI-aware, secure payments estate
The challenge
What retail organisations face
Retailers have to cope with seasonal peaks, rising customer expectations and data spread across tills, e-commerce, warehouses and loyalty systems. Legacy platforms struggle to scale, card data must stay secure, and margins leave little room for wasted cloud spend.
How ITCP helps
What we deliver for Retail
E-commerce on AzureMove web shops and order systems to Azure, with autoscaling for Black Friday and seasonal peaks.Cloud Migration & Modernisation
Unified retail dataBring POS, online, stock and loyalty data together in Microsoft Fabric and Power BI.Data & Analytics
AI for retail teamsCopilot for head-office teams and AI assistants for product, pricing and customer service.AI & Copilot Enablement
Secure payments estateZero Trust security for stores and online, aligned with PCI DSS requirements.Cloud Security & Compliance
Cost controlFinOps that scales spend up for peaks and back down afterwards.FinOps & Cost Optimisation
Always-on operationsMonitoring, patching and backup so trading systems stay available.Managed Cloud Services
Example engagement
How a typical project comes together
An illustrative example of how we would approach a common retail scenario.
The situationA multi-store retailer whose web shop slows down at peak times and whose sales data sits in separate systems.
Our approach
1Assess the estate
2Migrate the web shop
3Unify sales data
4Add AI insights
5Optimise costs
The outcomeA web shop that scales automatically at peak, one trusted view of sales and stock, and cloud costs that follow trading patterns.
Illustrative scenario, not a specific client case study.
By the numbers
Why it matters in Retail
28.3%
Of Great Britain retail sales were made online in December 2025.
Source: ONS retail sales, reported by Express & StarIndustry figures from the sources shown. Your own results will vary.
Standards
Frameworks we help you meet
- PCI DSS
- UK GDPR
- Cyber Essentials
- ISO 27001
Related services
Services we bring together
Ready to talk about your cloud and AI plans?
Book a one-to-one session with an ITCP expert, or send us a message.
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